Alright, fellow hosts, I need some advice (or at least someone to tell me I’m not crazy).
I recently had a guest stay at my place, and while everything seemed fine during the trip, they left behind a disaster. The damage was bad—I’m talking expensive, frustrating, “this guy clearly didn’t care” levels of bad.
So, I did the responsible thing—I followed Airbnb’s claims process, submitted all the evidence, and waited. Airbnb covered a tiny fraction of the damage (which was already annoying), but THEN the guest went full psycho mode on me.
Harassment, Spam Calls, and a Fake Review
After getting charged, this guy spam-called me relentlessly, threatened me, and tried to intimidate me into waiving the charge. I had to block his number just to stop the madness.
And because that wasn’t enough, he left a nasty, fake review, accusing me of “scamming” him—even though he was the one who destroyed my property.
So I did what any host would do: I reported it to Airbnb.
Enter Airbnb “Support” (AKA, The Brick Wall)
This is where things get truly infuriating. Not only did Airbnb refuse to remove the clearly retaliatory and false review, but their senior supervisor Akash was rude, dismissive, and completely unhelpful.
• He kept closing my tickets without actually resolving anything.
• He yelled at me over the phone when I tried to explain the situation.
• He refused to acknowledge that a guest harassing a host is a serious issue.
And then, the best part—Airbnb literally told me they “cannot mediate truth or fairness.”
So let me get this straight… Airbnb is totally fine with:
✔️A guest wrecking my property
✔️A guest harassing and threatening me
✔️A guest writing a fake review to ruin my reputation
…because, according to Airbnb, fairness is just too complicated.
I guess expecting truth or fairness from Airbnb is like expecting a guest to take out the trash before checkout—technically possible, but almost never happens.
So… What Now?
Apparently, according to Airbnb, a guest can destroy your place, harass you, threaten you, and then ruin your reputation with a fake review—and their “support” will just let it happen.
I feel completely abandoned as a host. Airbnb loves to push host guarantees, safety policies, and fair review systems, but when we actually need them? Silence. Or, in my case, a supervisor who yells at me and closes tickets.
Has anyone else dealt with this? Do we, as hosts, have ANY protection anymore? At this point, I feel like I should frame the guest’s review as a souvenir and accept defeat.
Would love to hear your thoughts—because right now, I feel like I got played by both the guest AND Airbnb support.
