Hello Community,
Both my sister and I made reservations (2 efficiency condo rooms) early January for ocean front rooms in Florida. On Saturday, Feb. 9th, I received a message from Airbnb that they were cancelling my reservation. I called and it was explained to me that the hosts had cancelled. My sister also got cancelled (same hosts) but then Airbnb admitted that they had made an error in cancelling her reservation (she was able to rebook her room). I contacted customer service and the rep tried to send me a link to rebook. She stated that another department had cancelled my reservation in error.
Unfortunately the room was booked on another platform. I’ve asked Airbnb to help us find rooms in the same facility or another facility with ocean front rooms — that my sister, my husband and I were vacationing together. The response has been that they were assigning a case manager to me (that was 2 days ago). My sister did not cancel her rebooked room because we’ve been waiting to hear back. Now it might be too late for her to cancel without penalty of $1,000!
Im so very disappointed in Airbnb. I feel like they totally screwed up and they haven’t made it right. Can anyone suggest next steps for me please?
