Airbnb community support stoped communicationg with me

[Amali155]

I sent a request to get a refund for several damages that happened in my home because of a guest. The community support exchanged with me and asked me to provide different documents, what i did of course.

When they got all the documents they needed they interrupted the contact wit me. I sent a lot of emails asking if i will get a refund but 2 mounths passed a'd they don't even answer by mail.

Did this happened to someone of you?/

[Helen3]

Hello @Amali155 

In your situation, I would call airbnb at least twice a day until they give you a response regarding progress/outcome.

Good luck.