WARNING
HI,I had a reservation for April 20, the reservation was canceled on April 11, I am in strict condition so I must receive 50%.
Today I received a message from Airbnb telling me that the guest has made a claim and is requesting a full refund.
Guess what? Airbnb fully reimbursed it !!!.
This is the E mail i sent to Airbnb :
HI
- Reservation of "Brianna" ( HMJKXE5ST5 ) : This reservation has been CANCELLED on March 11th, so BEFORE your new (illegal) Extenuating Circumstances regarding Covid-19.
At the date of yesterday, Brianna does not have any reservation with me, as it has been cancelled on March 11th : so this reservation is NOT an EXISTING reservation.
Your new Extenuating Circumstances regarding Covid-19 applies only to EXISTING reservation, as stated on March 14th :
What reservations are covered Reservations made on or before March 14, 2020
Existing reservations for stays and Airbnb Experiences with a check-in date of April 14, 2020, or earlier, and with at least one night occurring between March 14, 2020 and April 14, 2020 are covered. This means that guests who cancel will receive a full refund, hosts will be able to cancel without charge or impact to their Superhost status, and Airbnb will refund all service fees.
Existing reservations for stays and Airbnb Experiences with a check-in date after April 14, 2020 will not be covered under our extenuating circumstances policy except where the guest or host has contracted COVID-19. The host’s cancellation policy will apply as usual."
So YOU CANNOT apply it to an old reservation yet cancelled : the reservation, as an agreement, is closed and you cannot legally make any retroactive change.
You already know that as you change the term of "existing reservation" by only "reservation".
I recall that you new (illegal) Extenuating Circumstances regarding Covid-19 cannot be retroactive.
As published on March 14th, they cannot apply for a cancelled reservation on March 11th.
For this, I ask you to refund me the 86,73 euros corresponding at the 50% of the initial amount, in accordance with my cancellation policy.
If Brianna want a total refund, she has to contact me directly and I can offer her an arrangment.
If YOU want to refund her, please do it with your OWN FUNDS, not with the fund of other people.
I am sure you will able to act as profesionnaly as VRBO or booking.com platforms.
Regards,
Adriano