Airbnb condoning inaccurate listing

[Steve3486]

I specifically searched for a 3 bedroom 3 bed listing for myself my wife and two children.  

What I received was a 2 bedroom 2 bed apartment.

Give the ambiguity around what a bedroom is, I'll put that to the side even though what they designated as a bedroom plainly wasn't it was a space at the top of a landing.

The original listing had "1 queen bed, 1 air mattress" in the third bedroom.

I read this to mean there was an actual queen bed and an air mattress.

After I rented and complained about this listing being inaccurate, the host changed it to only have "1 air mattress"

Now the listing only shows 2 beds.

Despite the fact that this listing clearly was inaccurate and it seems fairly obvious the host intentionally put in an extra queen bed to game the system to make try to make an air mattress qualify as a 3rd bed, "Fabian M." From Airbnb support concluded that this listing complied with policies. 

Fabian also quoted a listing that I know was modified after I complained as evidence it wasn't inaccurate when I rented it!  Then completely ignored when I repeatedly pointed out that the listing had been modified.

I only requested a small $300 adjustment which did not even represent a third of the total fee and they rejected it.  

So be forewarned that if you're playing fair there a hosts gaming the system and getting rentals unfairly.  That listing should have never showed up in my search for at least 3 beds so someone with an actual 3 bed listing missed out.  And the most incredible thing is that Airbnb resolution says a listing that when truthfully described (as it is right now) only has 2 beds shown was not inaccurate when a non-existent queen bed was shown to make it have 3 beds.

Really remarkable.  Is this common?  Does Airbnb resolve on the side of hosts even when they game the system to take rentals from other hosts?

[Mike-And-Jane0]

@Steve3486 most hosts in the Community Centre believe Airbnb are biased to guests. My suspicion is that the CC has more hosts than guests and so we her more stories of guests being favoured over hosts.

I suspect that the truth is Customer Services (outsourced by Airbnb) is just dysfunctional and provides random and often wrong solutions to both hosts and guests.

All you can do now is take Airbnb to the small claims court but I suspect, unless you have screen shots of the original listing, you may fail.

[Steve3486]

Yeah I mistakenly assumed that if I was paying a couple thousand dollars to rent a place they'd actually have a record of the original listing.  I quoted what it said under the 3rd bedroom in both the message to the host and airbnb support.  It showed "1 queen bed, 1 air mattress."  I don't have access to the host interface but based on reading a bit I assume this reflects them entering two separate beds when all there was in that space was a single air mattress.  The picture they had included (and still have) has a very long spread to the floor to cover up the fact that it's just a thick floor air mattress so it could very well show a real queen bed.   I was disappointed  to go back and see that none of the records I had from renting showed it as a 3 BR 3 bed when I rented it.  

The upside is the listing now accurately reflects there are only two beds so I at least got the host to stop gaming the system (for now, who knows if they'll change it back).  But of course it's bothersome they condoned it in the first place.