@Luka285 I know. I don't blame the customer service staff, though, and always try to be polite to them- they're just lowly employees and are instructed to act like robots by corporate. There are actually blogs where Airbnb CS staff talk with each other about their terrible working conditions- low pay, pressure to close cases, inadequate training, etc.- it seems they are as poorly treated by Airbnb as users are.
They do exactly the same thing to hosts when hosts call in about missing payments- they tell us to check with our bank, even though there is no problem from the bank's end and we've been receiving payments through our bank without any issue for years.
It takes a great deal of patience to deal with them- when I get those cut and paste responses, I write back, politely, thanking them for responding, but pointing out that it is evident that they didn't really read my message and to please reread and try to resolve my issue. It has taken a few back and forths, but in the end, it gets resolved.
I know it's hard, but the approach I've found works best is to stay polite, thank them for their time, even though you want to strangle them, state your issue in the simplest possible terms, using short, bullet point form, rather than long sentences and paragraphs, and don't give up.
Also, there actually are some knowledgable, helpful, CS reps. It's the luck of the draw who you get when you contact them. Often it's best, when you get a clueless response, to just disengage, stop dealing with that employee, and start over, not mentioning that you've already dealt with someone there, hoping you get a better rep the next time. It's tedious, for sure.
That's all I can suggest- good luck.
