@Robin4 Nicely said again. I expect they will receive a lot of comments like yours through the survey, so I can’t imagine it won’t get another look. Am I right in that the community have succeeded in other changes being revisited before? I think I read something somewhere...
Anyway, what did you think of my comments? I’m a tech savvy guy so I expect not everyone will be interested in extra functionality, but man I sure am. There are so many places doing it now too, especially for automated messaging.
I went with Superhosttools instead of Smartbnb because it’s a third of the price, and filled my basic needs for automated messaging... but yeah I can’t imagine ever living without it! We get enquiries at 2am when my phone is on silent! To keep up the “responds within an hour” tag I’d have to wake up at all hours! So a simple automated message saying “hey, thanks, I’ve got your message and will get right back to you” is a life saver. It keeps my response rate at 100% and I get to sleep easy and deal with it in the morning.
Hell Ben-bot (as I call it) even sends checkin info at the right time, checks up on my current guests, offers towels, extra milk, dinner suggestions.... he might be a nicer bloke than I am lol.
So yeah, I reckon Airbnb are missing a trick here. To me this stuff feels like the basics of life, saves hundreds of hours, makes my guests happy.... so isn’t something I should be buying as an add on.