I recently invited a friend to host and helped her set up her listing.
When she clicked on my referral link she was automatically transferred to an ambassadors page. I though it was an automatic thing airbnb did and ignored that.
Later when I didn’t receive my bonus for the referral, I contacted airbnb and they told me the Ambassador has already received the bonus and it can not be re-issued to me.
I took action and contacted that ambassador - as a member of the airbnb community. I explained that there has been a mistake and that I was the one who did all the work (the ambassador only sent a generated message “I’m here to help you, if you need”). The ambassador sent back a “sad face” emoji and refused to correct the issue.
It’s very disheartening, that the ambassador program trumps over a simple superhost like me - who wanted to help a friend and do all the work (house manual, listing pictures, listing description, inventory list) - and did not get the fair remuneration that airbnb promised.
I’m sure this is a glitch in the coding program that could be addressed. I have spoken to multiple Airbnb representatives and no one was able to assist or offer to fix this issue via IT department.
To this day, when my friend clicks on my airbnb referral link- it automatically takes her to the ambassadors page.