I can already foresee problems with the new search features.
Guest searches for a place near Mount Rushmore and with a hot tub.
Results include places that are not near Mount Rushmore and do not have hot tubs.
Guest finds the cheapest listing, and assuming that it has a hot tub and is close to Mount Rushmore, he books it.
Guest arrives to find that the house is an hour away, and does not have a hot tub.
Guest sends a nastygram to host, claiming false advertising, demands a refund.
Host replies that they never said there was a hot tub, and is not sure why the guest thinks there was.
Guest involves Customer Service, who pressures host to give a refund.
Host gives a refund, and hopes guest gives a good review.
Guest gives a bad review, slamming the host on the fact that the place was not near Mount Rushmore, and there was no hot tub.
Host tries to get CS to remove the review on the basis of irrelevancy, as the location is accurately described and there was never any promise of a hot tub.
Customer service replies four days later, because it's not September yet, and we hosts are not priority. SC refuses to remove the review, saying that it was the guest's experience.
Also, I found it disturbing that Chesky gave the impression that anyone is allowed to list any property they want without the owner's knowledge, permission, or consent. I mean, I get why he was modeling how "quick and easy!" it is to list a place, but the little comments about "I'm sure they won't mind!" were disturbing.
