Booking requirements glitches: min stay *and* ID ...?

Kenneth12
Level 10
Chicago, IL

Booking requirements glitches: min stay *and* ID ...?

The following guest does not appear to have a gov't ID:

screenshot-www.airbnb.com-2020.02.10-20_09_55.png

but appears to have Instant Booked right past that requirement.  (In addition,  he or she managed to avoid a minimum stay requirement as well).

Anyone else seeing similar glitches recently?

4 Replies 4
Colleen253
Level 10
Alberta, Canada

@Kenneth12  Apparently, yes....

 

https://community.withairbnb.com/t5/Help/Why-do-Unverified-Guest-keep-on-Instant-Booking-when-settin...

 

I got an IB recently that defied my ID requirement. First time, for me. 

 

@Andrew592 

Marie82
Level 10
New South Wales, Australia

@Kenneth12  i had a similar issue someone was able to send a request to book for 2 days for a weekend that was set with a min of 3 days i thought i was going mad, check listings, check everything single parametre and could not figure out how this guest was able to request 2 days on weekend. Airbnb glitches will drive at the end any hosts into a mental hospital as u end up doubting of every setting 

Ann489
Level 10
Boise, ID

@Kenneth12  yes, that seems to happen fairly frequently.   I had five or six bookings last year alone that didn't meet my IB requirements.  I got tired of it and finally turned IB off.  Problem solved.

Pat271
Level 10
Greenville, SC

I don’t even have IB on, and I got a booking request for 2 days when my minimum is 3 days.  I called Airbnb to inquire about having the booking request cancelled, and they told me “It’s a software glitch, we can’t do anything, but don’t worry, if you decline the request, it won’t go against you”.  I objected, telling her that every day, I have to look at my “Acceptance Rate”, and if it falls below 88%, it will start showing up under “Things you can do better”, and what she is telling me is like saying “Well, I know it looks like a C, and it looks like we are berating you, but it’s not really a C, it’s actually an A, don’t worry about it”.  Completely unacceptable.