Bug Report - AirBnB App prompting to write reviews that have already been written

[Sean95]

After submitting feedback through AirBnB's useless feedback system and contacting a number of "Community Experts", "Support Specialists", "Support Ambassadors", none of whom seem at all equipped to do anything meaningful with bug reports, I've decided to post the same here, in hopes that someone with more patience and faith, like Lizzie, will get this to the people who can actually fix it.

The AirBnB app (not the website, not a mobile browser) asks me to write reviews that have already been written. After writing a review, the chats in my inbox continue to display "write a review".

Yes I have the latest version of the app, I've deleted and re-installed it, and addressed all the other blame-the-user solutions that constitute AirBnB staff's entire arsenal.

[Helen427]

@Sean95 

Aren't these simple things to rectify so annoying?

  If you are a regular here in CC you will be aware there's bugs, or should that be ongoing IT glitches that simply shouldn't be occuring.

@Brianwould you please ensure your team fix these issues up ?

Thanks in advance

[Cathie19]

@Lizzie  @Katie ?

[Nick]

Hi @Sean95 

Sorry to see you are having trouble with the app. I'll be "Lizzie" and send this over to the appropriate department for you, but before I do, could you please tell me on which device and operating system you are running the Airbnb app?

Many thanks!

Nick 

[Cathie19]

Well spotted @Nick ! 👏🏼👏🏼👏🏼

[Sean95]

Hi @Nick , it's on iOS14.1 and AirBnB V20.44 (202066)

[Nick]

Thanks for this @Sean95 , which iPhone do you use? 

[Sean95]

iPhone 8

@Nick 

[Lizzie]

Thanks @Nick 🙂 I'll be you when you need me...just need to grow a beard....

(Thanks so much @Cathie19 for the mention - hope you are doing well) 

[Melodie-And-John0]

@Sean95 , I still prefer the website, the app is wonky, always has been, they are always working both, its good of you to mention it, they will likely have a patch quickly.    It would be nice if it didnt change so often, just about the time I figure out the newest widget, they change it.  Stay well, JR

[Nancy146]

The Airbnb app on my Samsung Android disappeared, and when I went to Google Play to download and install it, a message on Google Play says the latest version is not compatible with my phone. I contacted support and was instructed to download Aptoid and install an earlier version of the app. I did that, but the Airbnb app doesn't appear anywhere.

Is anyone else having this issue?

[Helen427]

@Sean95 @Nancy146 @Lizzie @Nick @Melodie-And-John0 I too have had ongoing issues, primarily with trying to access my Listing via my Mobile phone and also text & Email msgs not arriving that should be into my email address despite updating it & my passwords.

 I've spent far too much time going back & forth with Customer Services, once again this week, & must have abt 30 msgs now trying to sort it out, that includes Screenshots of each step clearly showing that I'm UNABLE to successfully click on the various parts of my listing, which means I can't so much as read or edit it.

 You may recall @Lizzie

@Nick how i mentioned a couple of months ago how my calendar had diagonal lines across it in Views indicating either a booking or blocked dates, in hindsight it appears they may have been bookings where the txt alerts / eml messages didn't reach me bc of SERVER problems.

Would you please be so Kind to escalate my C/S msg thread to an appropriate qualified TECH person who has access to ABB 3rd party TECH Provider contractors as that appears in my case where the issues are stemming from?

The eml msgs also don't get recieved to my Email on laptop which is windows 10.

Phone etc details are all in the C/S message systems in my listing.

 I'm totally over the round & round the Merry Go Around, possibly not helped by the language challenges & saving face of those in C/S . 

Life is soooo much easier having a face to face person trying to fix broken down equipment, isn't it?

[Nancy146]

@Helen427 @Nick @Lizzie I am having difficulty getting customer service help, too. The C/S say they are looking into my issue then I don't hear back.

NOW I have a problem viewing my account on the website. The menu bar, calendar and profile information do not display after I log in in. The Contact Us option does not display anymore. Screen shots attached.

[Nancy146]

@Nick @Lizzie  I discovered the problem - Airbnb's website is no longer functional for me to use on the Firefox browser. I logged in using a different browser and it seems to function. 

The App issue is still an unresolved problem, though.

[Nick]

Hi @Nancy146 I wanted to confirm that yes, the team is working on the app issue. Thanks for reporting this here too.