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Bug in Airbnb Pricing software

‎20-07-2022 10:27 PM
Per-and-Åsa0
Level 2
Ferragudo, Portugal
‎20-07-2022 10:27 PM

Bug in Airbnb Pricing software

Watch out !!!

 

Airbnb has agreed that they have a bug in their software resulting in the wrong price to the booking clients as well as the wrong base price for the promotions. It has been a challenge to prove it to Airbnb since they denied it.

 

Finally, I was able to demonstrate the bug and I have been reimbursed for two bookings by Airbnb. I have been using the PC interface. I am still struggling to get reimbursed for the other bookings that have the wrong price.

‎20-07-2022 10:27 PM
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3 Replies 3
‎20-07-2022 11:12 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎20-07-2022 11:12 PM

@Per-and-Åsa0 

 

Can you provide details about this pricing issue ?

‎20-07-2022 11:12 PM
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‎20-07-2022 11:26 PM
Per-and-Åsa0
Level 2
Ferragudo, Portugal
In response to Emiel1
‎20-07-2022 11:26 PM

I demonstrated to Airbnb that when I changed the price in the calender, the price the clients say was not updated.

‎20-07-2022 11:26 PM
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‎21-07-2022 01:02 PM
Per-and-Åsa0
Level 2
Ferragudo, Portugal
In response to Per-and-Åsa0
‎21-07-2022 01:02 PM

I have also noted that the base price when setting a promotion can be wrong, sometimes too low and sometimes too high.

‎21-07-2022 01:02 PM
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