Bug in Airbnb Pricing software

Per-and-Åsa0
Level 2
Ferragudo, Portugal

Bug in Airbnb Pricing software

Watch out !!!

 

Airbnb has agreed that they have a bug in their software resulting in the wrong price to the booking clients as well as the wrong base price for the promotions. It has been a challenge to prove it to Airbnb since they denied it.

 

Finally, I was able to demonstrate the bug and I have been reimbursed for two bookings by Airbnb. I have been using the PC interface. I am still struggling to get reimbursed for the other bookings that have the wrong price.

3 Replies 3
Emiel1
Level 10
Leeuwarden, The Netherlands

@Per-and-Åsa0 

 

Can you provide details about this pricing issue ?

I demonstrated to Airbnb that when I changed the price in the calender, the price the clients say was not updated.

I have also noted that the base price when setting a promotion can be wrong, sometimes too low and sometimes too high.