**CRIMINIAL, THEFT, AIRBNB ALLOWING THIS (she stole my money, cheated, accused me, threatened me, and wont refund my money even though I NEVER GOT THE KEY

[Ben4756]

PLEASE HELP

SHE STOLE MY MONEY **. SHE PRETENDED TO OWN OR HOST THE ROOM. SHE STOLE MY MONEY. SHE WONT REFUND IT. I HAVE A WRITTEN RECORD OF ALL OF THIS. AIRBNB WILL NOT FORCE HER TO REUTNR MY MONEY.

I NEVER STAYED THERE

I NEVER GOT THE KEYS

THE KEY WAS NOT THERE IN THE ROOM OR NEAR IT 

IT WAS ALL A LIE.

PLEASE HELP ME IN GETTING JUSTICE (or my money back so i can move on)

**[Personal details removed in line with the Community Center Guidelines]

[Quincy]

Hi @Ben4756, I'm sorry to hear that this has happened. I have passed this on to the team for further investigation. 

[Gwen386]

@Ben4756 Next time, please do not type in all caps with bolding. All the antics doesn’t help us understand what happened.  Just state specifically what the host did. Example:

I reserved a room for August 15th. When I arrived at the property at the check-in time, no one was there. I called several times and knocked on the door. No answer. I contacted AIRbnb and am getting no support. 

Something like this will help us understand what happened.