Cancelations

[Lanette2]

Hi I had a problem where I had a new booking that I accepted, but a couple of hours after the booking, my current guests contacted me and asked to extend their stay.  The job they are doing will last quite a bit longer.  So I contacted the later new booking, told them the situation about my guests needing to stay longer if possible and offered to reschedule a bit later with a free day if they were interested.  They instead offered that it was no problem and that they would cancel the booking, so my guests can extend.  

I feel like I am in trouble.  Where did I go wrong, and what should I do? 

[Lanette2]

When  they tried to cancel, Airbnb directed that they needed to ask me to cancel.  When I went to cancel, Airbnb directed that I needed to request that my guest canceled.  Should I just tell my current guest that I could not accommodate an extention? 

[Lanette2]

Thanks Airbnb, when I finally found the right help desk, sent me a link to share with my guest so she could cancel without penalty.  I love being able to be a kind community to each other!  I offered her a discount if she will stay with me in the future for her kindness. 

[Sybe]

@Lanette2 I'm glad to hear this was solved in the end! Just for any Hosts who might be dealing with the same issue, which help desk did you contact (and how) that sent you the link?

Thanks! 😃