Cancellation penalty waivers due to host sickness?

[The--Ivyleaguevillager0]

I was recently sick and admitted in hospital for 8 days from Nov 22nd to Dec 1st 2021. As a result, I wasn't able to respond to guest enquiries and was charged a cancellation fee for both hosting and experiences. Does Airbnb provide waivers for sickness since mine is clearly an excruciating circumstance? How do I contact the help desk?

-by the #ivyleaguevillager

[Emiel1]

@The--Ivyleaguevillager0 

The extenuating circumstances policy does not cover cancellations due to sickness.

it is mentioned here:

"Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury;" quoted from:

https://www.airbnb.com/help/article/1320/extenuating-circumstances-policy

If you need to cancel like this better first contact AIrbnb and ask them to cancel without receiving penalties.