Case Manager Lack of response: looking for examples

[Cheston0]

Attention Hosts:

Have you reported a specific situation to the Airbnb customer service team which was escalated to the case managers, but did not get a response?  I'm particularly interested in hearing from you if you meet the following criteria:

**You had an issue with a guest, which had potential to result in property damage or personal harm/injury (e.g. guest became threatening and you felt unsafe)

**You reported the situation to Airbnb while the guest was staying with you

**You did not get a response from Airbnb

I'd like to hear from you only if you have (or can produce) specific details of your incident, such as the date and time you reported to airbnb, the ticket numbers and case numbers, and any information relative to the case manager assigned to your case.