@Rebecca1234 @Elaine701 @Anonymous I must say that I agree with pretty much all that's been said so far. We really, really try and avoid giving money away. The few times we have, we get a turd-of-a-review regardless.
Coincidentally, we just had a double-whammy of hiccups outside-our-control happen at one of our mountain listings over the last 24 hours. The listing is a very small cabin, the guests are paying $1K+ a night. This is about $500 more than our median rate (holiday, snow season, etc.).
Last night, the internet was reported down (felled tree, confirmed by utility, was restored overnight). No problem, but a little frustrating. Then, this morning, the water was reported that it "wouldn't turn on." Several hours later, once I have my general contractor, myself, the water department, and an otherwise small army converging on the cabin to rectify the issue, the guest exclaims "the water is back on!" We still have no idea what caused the water to not work in the first place and/or why it was restored. But it's back on.
Given what they had paid, and how they supposedly spent the morning (reported the problem at 7:30AM, magically restored at 10:45AM) waiting for the water to come back, I offered to "buy them lunch" in the form of $50. They didn't hesitate to accept the gesture. Hummm. . .
They check out day after tomorrow. So I'm hoping this is the last we hear from them!