Change request and calendar

[Jenny1273]

Hi,

A guest and I agreed to extend their stay by an extra day and I sent through a change request. I thought that this blocked the extra day in the calendar but it did not and another booking came in before the guest could accept the change request (this was within about 2 hours!).

I have cancelled the new booking but now the calendar is blocked and the guest cannot accept the change request. I cannot seem to send a new change request as the original change request is still saying it is current.

How can I add the extra day to the guests booking?

Thanks

Jenny

[Helen3]

Hello @Jenny1273 

oh dear what a mess

If the guest wanted to extend the current booking  during a live booking I didn’t think you could do an amendment but you or the guest would need to contact Airbnb to get them to do this for you.

Sadly as you didn’t block the date and you have your settings for IB there was always a risk that someone would come along and book the dates.

Even more unfortunately you then cancelled the new guests  booking meaning you are liable for the cancellation fee and have your dates blocked - did you not see the warnings Airbnb gives you about this when you went to cancel the booking?

You can either have the guest pay you directly for the extra day or call Airbnb and see if they will be lenient and unblock the date. 

You may want to remove your IB setting while you sort this out.