Cnacellation of resrvation

[Višnja4]

Please can you make sure that we don't get any bed marks regarding cancellation of resrvation by code**.  It is reservation from** and they asked for it to be cancelled as they are not allowed to travel regarding Covid..

My phone number**

Višnja**

Funky Rustic House in Marušići, Croatia

**Personal information hidden due to safety reasons - Community Center Guidelines] - Please note that it is not allowed to share any personal details publicly for your own privacy

[Marit-Anne0]

@Višnja4 this is not the airbnb customer services, it is a discussion forum for hosts and guests, but we are happy to offer advice to fellow hosts.

If your guests want to cancel, they need to log on to airbnb, find their reservation and  cancel it from their end. It is not your responsibility to cancel their reservation. They need to cancel, and doing so they will be refunded according to your cancellation policy. If they are not refunded in full, they can claim the rest on their travel insurance. 

They may be refunded in full on the extenuating circumstances clause from airbnb, but this is for the guests to sort out with airbnb by providing the necessary documentation. As we have a worldwide travel warning in place, providing documentation should not be an issue. Do not cancel on the guest's behalf, you will be penalized. Write to your guests on the airbnb platform and ask them to cancel from their end.

[Matea9]

Gosti moraju sami otkazati!