Andrew, thank you, I really appreciate the message.
Yes hindsight is a great thing and I’ve always had amazing experiences at AirBnB’s in the past, so walking into this place after 3 hours driving, having to arrange last minute accommodation and thankfully never having to make a complaint before, I just jumped on the app and messaged the host immediately, thinking I was doing the right thing.
I have sent pictures and the help centre have now said that they are reading the messages between me and the host, so hopefully they will be able to help.
I wasn’t aware that AirBnB don’t vet the host/accommodation, so that’s a hard lesson learnt and I will take your advice and base my decisions on reviews in the future.
Thanks again and have a good evening x