Hi folks - I'm relatively new (and a bit of a perfectionist) so apologies if this is a newbie question but I'm trying to learn from it to benefit future guests...
Listing in question: https://www.airbnb.com/rooms/31535631?s=67&shared_item_type=1&virality_entry_point=1&sharer_id=24987...
Just had a guest check out on Saturday and just read their review this morning. 4 out of 5 stars. Frustrated because I don't know what else I could have done in order to earn a 5 star review from this guest. I contacted the guest multiple times before they arrived to answer questions and ensure that they had a copy of our visit planning guide, contacted the guest multiple times during their stay to make sure that they had what they needed, provided a gift basket, etc., etc. From reading the guest's review, there's nothing that I can see that warrants their rating. They did gave me 3 stars on value and 4 stars on location. Yet in their comments they said that the location was great. They also gave 5 on the accuracy and they knew what the price is / was (and it is our peak season) so I'm a bit confused on the value comments. Any ideas on what I could proactively do to consistently hit 5 stars?
Can anyone give me any insight as to what I could do differently with the listing? with the guest? with my own expectations? with something else?
I've pasted the review below for visibility.
Public review
We had a great week at the Swiss cottage. Ben was very responsive and even managed to get some stuff we missed in the cabin within a day. It was very clean and the cottage was in a convenient location close to Brighton and Solitude.
Thank you for being so responsive, we had a great week!
Compliments
Feedback
Communication 5
Thanks in advance!
