Does anyone else think AirBnb does not care about hosts?

[Donovan42]

I am really disappointed at the lack of support and poor customer service AirBnB gives its owners.   I work really had to make sure our guests are happy and AirBnB collects a huge commission and besides the listing and collecting a large amount from MY guests does nothing.

  I had a guest change their mind,  disputed the charge on their credit card, turned down a reservation because of,  called support two times and was told I would be paid only to see the reservation disappear.   AirBnB should be holding the guest to her reservation, immediately finding me another guest or pay me.  

[Enri1804]

I have seen many posts similar to yours and it concerns me as a host. I do agree about lack of support, because mostly I see/hear untrained unaware customer service people, plus a mix of messages and changes from Airbnb. In your case, it baffles me why Airbnb has hosts choose from different cancellation policies if they don’t or can’t enforce it. If this just happened, please keep us posted it you ever receive any payment.