Drunk Guest

[Tom-and-Hayley0]

The lady that booked has brought a partner with her ( unpaid for) who  was inebriated when he arrived, he has also bought a carton of beer with him though they are only here two nights. They are now out for dinner, but am feeling very unsure about the whole situation.  If we need to ask them to leave how do we go about this as we have never had this happen before? 

[Helen3]

It would have been much better for you to tackle this when the paying guest arrived and confirmed with her that she had only booked and paid for one, so her partner who wasn't on the booking wouldn't be able to stay. @Tom-and-Hayley0 

As you weren't comfortable with the partner because of his behaviour you could have said that as her plans have changed it would be better for her to find an alternative place to stay.

Now you have let them both check in it is more difficult. 

What outcome do you want? If you don't want them to stay contact Airbnb say your guest has bought an additional guest to stay who isn't on the booking and his behaviour is making you feel uncomfortable.  

Your choice is a) contact the guest and confirm only she can stay b) let them both stay only if she accepts the additional guest charge  c) if she wants both people to stay and you don't want this ask Airbnb to cancel

[Tom-and-Hayley0]

Thank you for your advice if it ever happens again we will definitely do this, as it happens we sent a text while they were out and also sent through a request for an additional payment through airbnb after we tried to change the booking from our end only to discover that's not possible once the person has arrived.... not sure how we cancel that request now as cant see anything on the site.

This morning they informed us thy had to head back to the city for family reasons so the situation has resolved itself and the amount they paid for two days for one person covers the two  people for one night so all good.