Feel Been cheated

[Tong58]

Last month my son booked an apartment thru airbnb. When on the time to check in the owner wanted to delay up to 5 pm. Unfortunately he don't agree and end up book another apartment at booking. com. 

The owner said he will make the refund but until today there's no news. May I know how to chase back the money. 

[Sarah977]

Your son needed to contact Airbnb to cancel the reservation and arrange for a refund. You don't just take a host's word for it that they will send you a refund. That isn't how Airbnb works. A refund can't be issued if the reservation isn't cancelled.

There are many articles on the Airbnb site Help section for guests that explain how to do things like this. It's important for guests to inform themselves of how Airbnb works before they simply start making bookings.

@Tong58

[Lisa723]

@Tong58 

https://www.airbnb.com/help/article/767/what-is-the-resolution-center