Fraudulent Host and Horrible Customer Support

[Matt7219]

I checked into an Air BnB that had not been cleaned (to include dirty underwear left on the bathroom floor), had been falsely advertised and had undeclared damages.  I notified the host.  After my stay, the host attempted to charge me for one of the many pre-existing damages.  To make matters more difficult, she blocked my ability to communicate with her via chat.   I spent hours escalating to Air BnB off-shore support personnel, who continuously closed my tickets and provided no helpful assistance.  How can I get a senior, US-based customer service manager on the phone?  

[Mike-And-Jane0]

@Matt7219 You don't get senior US based folks on the phone - Airbnb has a very simple complaint management system that doesn't allow complaints. You would be better off just continuing to reject any damage claim making it clear you will sue them if they take any money from you without your agreement.

[Helen3]

When you contacted the host on check in and sent evidence of the issues you raised what was their response ? @Matt7219 

Presumably you can show Airbnb that you alerted the host to the pre-exidtîg damage ? If so, then Airbnb should take this into consideration as you will have photos/video evidence ?