@Kim-And-Lane0 Great gifts and guest feedback.
I am not sure if it helps, but I am direct about 5-star ratings and what they mean, and it is considered a fail it the rank is less than five stars. Even our listing description is "Scenic Drive: five-star country luxury."
They also get three different emails saying we want them to have a five-star experience. So far, it works, and who knows if it's because of what I do but in spite of it.