First I would like to thank @Jenny who I think takes care of this section for reaching out to other hosts and encouraging them to respond to the questions I asked on a matter that was of significant importance to me.
Second, I would like to thank the hosts who responded. Your insight gave me a new and needed perspective. I was getting lost in the trees and very discouraged. Your answers helped me realize I lost the big picture.
Lastly, and certainly not least, Customer Service fixed what I thought was a huge glitch allowed for the wrong reasons. It was detrimental to all of us and I really thought they weren't listening. Lesson learned (be careful of taking influencer perspectives as absolute fact or even truth - they mean well but in the end, it is their perspective and all the reasons why are not necessarily fact checked).
All my life, every job I've ever had includes customer service; but none so much as when I worked in the healthcare field in patient accounts. I know as well as anybody what it's like to take calls all day where half the clients are unhappy or broke or both and so frustrated with the system, they have no other alternative but to take it out on you. Sometimes, it makes for long and depressing days that feel like you just can't seem to make a dent.
Thanks for fixing the glitch. I do wish you'd communicate better on the big issues. That said, your job isn't easy and as hosts, we couldn't get much done without you. So thanks for your efforts.
Tamara
