Hello! I recently had to ask a guest to go after they whipped it out and spanked the monkey in my front yard. There were definitely red flag prior to that point, but that was the big concern. When I asked them to leave, they said that I'd need to call the police to get them out. They did eventually leave when I showed them I really would [and did] call the cops.
After they trashed the place (like +$1k), I reported them to AirBnb and sent them the doorbell video of the guy out front. They claimed he was pee-ing [still not ok] but video clearly shows something different.
AirBnb [I presume] took off our ability to communicate because I could not leave a review. They did not do the same to the other party. They, of course, left me a 1-star review and maybe 2" of sewage and +$1k of cleaning / repair costs. They backed up the toilet, broke the flapper and flushed, which is a super creative way to make sure sewage water continuously pours out until a cleaner comes in and realizes what happened.
I'm a superhost and, to be honest, this situation was traumatic enough I'm reconsidering the whole AirBnb thing. This is my personal home and it was a really awful experience. As part of that decision to keep doing AirBnb, I'm trying to deconstruct what happened on AirBnb's side that wouldn't allow me to leave a review, but allow this guest to. Up until now, I'd have assumed if AirBnb knew about something like that, there would at least be the opportunity for me to warn future hosts. AirBnb has followed through on their reimbursement (mostly... I'm out a few hundred of bookings, but mostly ok). They have the video of this guy spanking the monkey in the front yard, so I presume they believe me.
Completely outside the absurdity of their 1 star review on my wall, I'm more concerned that I can't leave my own review to protect future hosts. Anyone know what the back process is that would prevent me from reviewing the guest under these circumstances?
