Guest damaged items in my apartment - no answer from airbnb crew for over a month

[Marcin67]

Hello,

I have a big problem - over one month ago one of the guest which was renting my apartment, damaged the carpet in a main room (cigarette burns, dryed and pressed noodles etc) and broke the WiFi router.

I have called the airbnb infoline which is in my country (Poland). When I have described the problem to a person which I was talking, he sent me message on airbnb to describe problem once again and attach the pictures of damaged items.

I didnt get any response - I was writting every week till now and there is no answer...

Any Idea what should I do ?

Best regards

Marcin 

[Helen3]

Call them again? 

[Marcin67]

When Im calling the infoline, there is only automatic info that they have sent to me message thru airbnb to describe the problem and the phone call ends...

[Rossana121]

Start a procedure to request money from the guest.