Guest damages my home - any chance of insurance payout?

[Clare471]

Has anyone else had this experience

My guest allowed her dogs to mess the carpet in 3 places, staining the carpet that was only a month old. Another guest alerted me to the issue and after a few exchanges on text where she denied it had happened I asked her to leave. Because I was away without signal I couldn't access the Airbnb site so I did not research the issue.

As a result she left  voluntarily and cancelled the booking herself. Airbnb now say they want £80 cancellation fee off me so I have this penalty and £500 of damage.

Has anyone managed to get payout from airbnb insurance?

Clare

[Mike-And-Jane0]

@Clare471 there is a chance they will pay out but you must follow the process precisely and have receipts etc.