Have we entered a ‘police’ state!

[David6]

So disturbed & outraged that Airbnb have excluded my dear friend  @susan17 from this community!

Susan is a real. Susan was here from the beginning. She is a SuperHost with most amazing reviews. Reviews of the kind  we only could dream of. Guests all rave about her hospitality. She will arrange a taxi to go buy ANY THING YOU WANT. Guests on a weekend away, want her kind of hosting. 

Susan is my friend. When my apartment was trashed by a party crowd and they threatened to kill me. They caused £12,000 damage. Yes I involved the police. But Susan reached out EVERY DAY to ensure I was ok! She is most amazing asset to this community! She cares about people! She cares even more about hosts! 

I am disgusted that Susan has been excluded. This CC is turning into a police state.

No! Hosts need an outlet to express their frustration. Who are you admins to state a post is ‘negative’!

How dare you exclude a host who supported so many of us!!! Outraged! Absolutely disgusting you could turn against one of the most supportive hosts out there ! Total disgust that you hung @Susan17  out to dry!!! 

[Marie82]

@ this is a sad day to learn Susan is been banned, she was the voice for many naive hosts. @Lizzie I hope the ban is limited in time, could u please let us know how long is banned from the forum?

[Tom274]

Ridiculous. @Lizzie - A community manager needs to be respected by the community they manage. You should probably take some time to reflect on what's being said here.

[Cormac0]

@David6 

After having a post on this Topic removed twice in quick succession, I have now been brainwashed.

The new me:

I don't know why everybody is complaining about Airbnb there doing a fantastic job under these most difficult circumstances, I would really like to congratulate Brian Chesky and his management team on how there handling this most difficult of problem, Brian who has always been big on community and bringing his sheep along like the good Shepard he is, he reminds me of the chosen one, yes the president the commander in the chief Donald J Trump and how he can marshal the the feckless and unworthy to his cause or leave them by the way side.

To be honest I glad I'm out of this cult.

[Paul1255]

@Cormac0  I spotted your original post before it was disappeared, screenshotted it and sent to Susie.

She asked me to send her thanks to you for your support!

[Cormac0]

@Paul1255 

Thank you for doing that, its only a matter of time before I'm black balled...

[Stephanie]

Hiya @Cormac0 ,

Your post was caught in the spam quarantine so I've just released it and you can see it here: https://community.withairbnb.com/t5/Help/Have-we-entered-a-police-state/m-p/1292302/highlight/true#M...

Thanks,

Stephanie

[Ian-And-Anne-Marie0]

Theres been a few posts caught in that "Spam Quarantine" @Stephanie . It mustn't be working correctly. A few of mine have been caught like that after a day or two. 🙂

Posts get posted and passed by Quarantine, then Quarantine moderates them as unacceptable. And then they get accepted again and re-posted. 

Do the same people design the scripts at Customer Services? 😂😂😂

[Stephanie]

@Ian-And-Anne-Marie0 - it's a treacherous beast, even OCM posts get caught by it. The Community Center is built by the company, Khoros, and is not involved with anything on the customer service platform. 

Sometimes I think it's had a couple too many coffees and gets carried away. Glad we can go in and release content caught by accident. If you see it happen to your posts please drop me a message so I can dig it out. 

Thanks

[Paul1255]

@Cormac0  Your post has returned from the wilderness 😆

[Ian-And-Anne-Marie0]

@Cormac0 

I’ve ‘liked’ the “New You”. But I liked the uncensored “Old You” much more.

[Alba160]

From Airbnb yesterday's letter:

• We'll continue to respond on our social channels, in the community center, as through our community support team.

Now their message is more clear.

@Jennifer1421  @Ian-And-Anne-Marie0 

One of you wrote:

"I am very concerned that banning Susan is to the detriment of the Community Centre. Not only does it silence a very knowledgeable and helpful member, but the lasting effect of it may be to muzzle many of us. Doing so makes the forum less useful overall, since we collectively do the job of Support personnel for free for the company, and definitely makes those of us who use it feel less like "community members". I, too, worry that the forum will become an echo chamber of endless praise for the platform, without criticism".
@Sharon1014 
"I have said, Airbnb is a business etc. however there is also a huge commercial benefit to the company in hosts helping hosts via CC's like this one as it saves them lots of time and money".
 
Airbnb "no da un paso sin huarache" (does nothing without an motive) . What a coincidence! what a perfect timing was Susan's ban. Now all the newbies can't get infected by her negative /toxic/evil/low morale/conspiracy theories and so on. Now a new start. But with all your host expertise at hand. Free-Host advise 24/7 pouring from all over the globe. 

To those who are getting into Susan's character: what we are discussing here is censorship of facts and not if you found Susan likable or not. Your personal opinion about her is irrelevant. The real issue here is that Airbnb CC Guideliness seem to be quite open to interpretation. And that single fact affects all of us, CC member's. 

And BTW, for those who don't know Susan and the others that might feel  "she was asking for it", that would be like saying to a crime victim "maybe you worn too many miniskirts over the last two years...and this are the consequences".  

"Belonging has always been fundamental driver of humankind".    

You know who. 

[Rebecca181]

Um, @Lizzie, I daresay that to many hosts here this is not resolved, really...

[Rebecca181]

I have to say, I am simply gobsmacked. I once had a host here (possibly in some sort of drunken state) write a one-page rant after reading my profile whereby he compared me to his ex-wife (also a psychotherapist) and said all kinds of terrible things about me, defaming my character and professional reputation - this is a person I do not know and have never spoken to. 

Not only was this person not banned; the post was featured for days as the CC's "most popular post." I had to write Lizzie directly to ask her to take it down. I was rather shocked that I had been put in this position. 

I think most of us here know why Susan was banned. I express my own thoughts about it on the 'kindness card' post: https://community.withairbnb.com/t5/Hosting/Listening-Session-Kindness-Cards-May-5th/m-p/1292494#M30...

[David6]

@Cormac0 

I quit  the Cc many months ago. Posted as a one off to register my disgust that @susan17 had been banned for speaking the truth.

I notice many have also quit. Not prepared to contribute to what has become an echo chamber of nonsense. Important threads regarding guests killed at a house party were closed. But ‘let’s bake a cake and be fuzzy, happy, clappy hosts,’ are becoming the norm.

Got no time for it. Airbnb has turned into a monster. susan17 was just pointing out the hard facts & truth that hosts are now seeing to be true. How many have lost their business over the C19 polices? No wonder they wanted her  stopped!

Over & out. Once this thread is done . I will not bother posting again. 

[Stephanie]

Hiya @David6 ,

The thread you are referring to has never been closed and can be found here: https://community.withairbnb.com/t5/Hosting/Mass-Shooting-in-Airbnb-house-in-Orinda-last-night-4-dea...

Thanks,

Stephanie