Hello, This is Kevin, I am writing to express my interest in any remote customer support positions you may have available. With over 8 years of experience in the BPO industry and a strong background in providing exceptional customer service, I am confident in my ability to contribute effectively to your team.
Professional Experience:
DISH TV (International Account) – 4 years
Assisted customers through messaging and email, resolving inquiries efficiently and ensuring customer satisfaction.
Verizon Telecommunications (International Account) – 3 years
Provided customer support via messaging and email, addressing a variety of telecommunications issues with accuracy and professionalism.
Airbnb (International Account) – 11 months
Delivered comprehensive support as a Support Ambassador, including outbound/inbound calls, messaging, and email.
Managed listings, calendars, guest communication, and conflict resolution.
Utilized translation tools to assist customers with language barriers.
Why I Prefer Remote Work:
Commuting has become a significant time challenge, consuming nearly 3 hours of my day. I have prior experience working from home during the pandemic, which has honed my ability to stay productive and efficient in a remote environment.
What I Can Offer:
Expertise in customer support across multiple industries.
Skilled in managing guest communications, addressing inquiries, and resolving issues with professionalism.
Proficiency with tools for scheduling, translation, and workflow management.
A strong focus on enhancing customer satisfaction and building lasting relationships.
I am excited about the opportunity to bring my skills and dedication to your team. If you have a role that aligns with my experience, please feel free to message here. I would be happy to discuss how I can contribute to your organization.
Thank you for your time and consideration. I look forward to hearing from you.
Best regards, Kevin