one of my frustrations is that when we are to review a guest via our email reminder. It only says "do you want to review John"
Where did John stay, when did he stay? I cant go and look through 15 listings that have 4 bookings per week.
A guest might offer a great idea, where did they stay? When did they stay?
Worst of all I had guest cause a fire at a property. He was a horrible guest and should be banned from the platform. He had the exact same name as another guest who stayed the same weekend at another location that was an awesome guest. Due tom the lack of guest information, I gave the horrible guest a great review and was about to hit send giving a great guest a horrible review when I stopped and spent about 15 min checking to make sure I had not made a mistake, which I had.
Why does this have to be so hard. We should have all the information about the guest and their stay on hand at all times when communicating and reviewing them.
Have you ever tried searching the messages by guest name or location? You cant!!! This should not be so hard and all the information about the guesta nd the stay needs to be readily accessible so we can do a better job.
