Hey Airbnb, where is your host support?

[Peter775]

Dear Airbnb,

          I completely understand the reasoning behind giving guests full refunds regardless of circumstance or proximity to the reservation. What is happening is out of their control. However, it is also out of the hosts' control. To date I have canceled over $13,000 of reservations without penalty to the guest.

      Where is the guidance or support from Airbnb corporate to the hosts that make this platform possible? Thanks