High time we told the truth about Airbnb by going viral on all social media !

[Malcolm153]

What follows is a series of messages to the Specialist Airbnb Support  that I commenced sending on Tuesday 23rd June and have repeated every day since......with no reply at all from the official Airbnb Specialist Support, which is a total "SCAM" just to make the boys at the top look good to the outside world as they want to float the company and become "MILLIONAIRES" !!! So my advice to all hosts is don't expect to get any sensible assistance  from any aspect of AIRBNB. !

Here goes and judge for yourself.

Messages 1 and 2.

Airbnb prematurely and incorrectly cancelled my booking refrence "HMM328TJN8" notifying me it was due to the UK Covid 19 situation. The booking was not until the 9th July and the UK Government lifted a number of the restictions yesterday thas means Airbnb properties like mine can honour advance bookings for guests to stay from the 4th July and take new bookings for guests to commence staying from this date.
Airbnb were hasty, premature and incorrectly cancelled my booking due to start on the 9th July, you should have either waited until the guests arrival date had passed and was not able to occur due to the Government restrictions or waited until the legal Government position was further clarified nearer the date as it is under constant review by them.This is a major mistake made by Airbnb and its staff acting prematurely and incorrectly.

I wish to make a formal complaint about the premature and incorrect cancellation of my booking refrence "HMM328TJN8" by Airbnb. valued at £3.909.98 being the payment to me from you.
I require a full payment of this sum on the date that I would have expected to receive it , if the booking had gone ahead. This is a major mistake made by Airbnb and its staff acting prematurely and incorrectly.
If you do not accept that you made a mistake and do pay me what is rightfully due to me, then I will need to consider my legal course of action as well as announcing what you have done and how I have been treated on social media. I certainly hope that you take the responsible course of action and learn from this for the future. There is an old saying you would do well to remember..." Act in haste then you repent in laisure " !
Malcolm Chamberlain ( Superhost)

[Malcolm153]

What follows is a series of messages to the Specialist Airbnb Support  that I commenced sending on Tuesday 23rd June and have repeated every day since......with no reply at all from the official Airbnb Specialist Support, which is a total "SCAM" just to make the boys at the top look good to the outside world as they want to float the company and become "MILLIONAIRES" !!! So my advice to all hosts is don't expect to get any sensible assistance  from any aspect of AIRBNB. !

Here goes and judge for yourself.

Messages 1 and 2.

Airbnb prematurely and incorrectly cancelled my booking refrence "HMM328TJN8" notifying me it was due to the UK Covid 19 situation. The booking was not until the 9th July and the UK Government lifted a number of the restictions yesterday thas means Airbnb properties like mine can honour advance bookings for guests to stay from the 4th July and take new bookings for guests to commence staying from this date.
Airbnb were hasty, premature and incorrectly cancelled my booking due to start on the 9th July, you should have either waited until the guests arrival date had passed and was not able to occur due to the Government restrictions or waited until the legal Government position was further clarified nearer the date as it is under constant review by them.This is a major mistake made by Airbnb and its staff acting prematurely and incorrectly.

I wish to make a formal complaint about the premature and incorrect cancellation of my booking refrence "HMM328TJN8" by Airbnb. valued at £3.909.98 being the payment to me from you.
I require a full payment of this sum on the date that I would have expected to receive it , if the booking had gone ahead. This is a major mistake made by Airbnb and its staff acting prematurely and incorrectly.
If you do not accept that you made a mistake and do pay me what is rightfully due to me, then I will need to consider my legal course of action as well as announcing what you have done and how I have been treated on social media. I certainly hope that you take the responsible course of action and learn from this for the future. There is an old saying you would do well to remember..." Act in haste then you repent in laisure " !
Malcolm Chamberlain ( Superhost)

[Ian-And-Anne-Marie0]

@Malcolm153 

The Airbnb Extenuating Circumstances policy currently allows guests to cancel using that policy for dates up until July 31st. Airbnb had an opportunity to align to the UK's 4th July easement on 15th June with their EC update, but they didn't. The EC don't align with any government directives or travel restrictions in any way whatsoever, and has little to do with Covid in many ways.

The reasons for that can be speculated on in numerous ways;

- Airbnb wanting to keep the part-paid or fully-paid booking receipts in exchange for vouchers to aid their cashflow to cover their newly incurred debts where they can.

- Airbnb not wanting to pay hosts fully paid booking receipts resulting in only retaining their Service Fees in a booking instance.

- Airbnb rebooking the cancelled dates to double their income for those (popular) dates already cancelled.

- To benefit the Guests' experience.

All can be factually substantiated.

Pretty much, under the Covid19-EC policy the guest gets to choose how they would like to cancel.

Their choices are :

- Cancel and accept Hosts cancellation policy.

- Cancel 'saying' Covid-19 for an easy travel voucher refund.

- Cancel, providing more difficult 'evidence' of a Covid-19 circumstance. (Cash Refund).

The cash refund is what many guests want, but don't want to risk losing out on their refund opportunity altogether so many don't go that route. From guests who cancelled with us, their 'evidence' would not be substantial enough to prove a case of EC in any court, but has been sufficient enough for Airbnb to provide them cash refunds... 

Supposedly, new March 15th bookings onwards would be exempt of the Covid19-EC, but even those new contracts are being refunded, and their intended purpose, them being Covid19 'aware'-  being overruled anyway.

There is no end to these Covid cancellations in sight, and many hosts have reported income losses from such cancellations up until the end of 2020.

It would be no surprise if you explained to us that your cancellation was after 31st July. It is now expected. Resignation to satisfy income loss needs some alternative action.

[Liv]

Hi everyone,

Thank you for your contributions to this thread.

I'm writing this quick note as a kind reminder that the CC is a place for hosts to support each other in a positive way. In line with the Community Center Guidelines, offensive content will not be tolerated.

Thanks,

Liv