I'm renting out a full old classified cottage , heritage property.
The majority of our guests are lovely and appreciate the authencity.
However this year we had to deal with guests steeling all weather expensive down-duvets, portable heating, extension wires, light bowls.
Also we have guests that really trash the place , we welcome dogs as I am a dog lover, but the dog owners have no respect to were the dog is
doing his thing or where he sleeps , bed, coach, sofa, etc..
It's also those people that leave the place in a filty state , that give you a bad rating.
How can I deal with these situations .....
so far I never made a comment towards my guests , as they never come back anyway
As a host I get punished from Airbnb when you have a low rating, is there no protection at all for the hosts ?