I need to refund my guest

[Jeanna17]

Good day

How does a guest cancel a booking on airbnb and get the full refund ?

[Roberta2]

Hi @Jeanna17 

Please ask the guest to log in, go to MY TRIPS-> Change or cancel ->cancel.

You should receive a prompt to accept the cancelation.

Airbnb will then process the refund, minus any fees.

Regards

Roberta