Is it scam?

[Zvonimir7]

Hello! Have some strane situation. Got reservation from 8 till 12 september. Communication was ok, guest arrived on time. My friend, which helps me to clean and check in was waiting on them. After check in she called me and told that my guests have strange behaviour. Start to check bed, towels, dishwasher..is everything clean. After told her that smell is strane on apartment. 

After 10 min she left, they contact me that they cannot sleep in apartment where walls smell by mold and humidity. ..but in 5 years of renting this apartment i have never such problems, especially we renovated iz last year.  And in 5 min they have sent request for money refund.  So from check in and mome request past 15 min.

I asked hem to leave my apartment if they dont plan to stay, and leave all like it was....have bad feeling, my cleanser not there, i am in another town, far away..

And the problem is that he dont want to cancel reservation, its still active. Je told that he contact Airbnb and they will solve the problem and CS advice them not to cancell???

Payment i got.

What is your opinion, what to do?

Thanks

[Zvonimir7]

@Branka-and-Silvia0 @Emiel1 @Linda108 today was contacted from the airbnb. They proposed 50% of refund. I agree. Soon after reservation was cancelled. And payment  of 50% was sent on my account...but i got before payment.. Airbnb will refund to guest and charge back?i dont need to send nothing?

[Emiel1]

@Zvonimir7 

You see: 50% refund, just what i expected.

Now wait how Airbnb will handle the refund. Do not sent any money until you are requested for it. Keep an eye on your Transaction History (upcoming payouts) , i guess the 50% will show up there as a negative amount, to be deducted from future payouts.

[Zvonimir7]

@Emiel1 @Linda108 @Branka-and-Silvia0 today just got review from this guest. Still not wtite mine...but look like i am not Superhost anymore😔