Loud hosts and insects

[Melina143]

Hello everyone. I arrived in my airbnb and I no longer feel comfortable in this place.

The basement is similar to the airbnb offer but my host forgot to mention that the basement is divided into two units and some relatives are living on the other side. There's a huge door that separates the two units but we can hear them and they are a bit loud... She did not mention it on post and I think she should have because I am currently working from home and I was looking for a long rental.

Moreover, I notice insects everyday in the basement. Honestly, it's disgusting and I kills several each day.. I think it is linked to the humidity of the place. I texted my host so she could buy a product to fix this issue.. It's been 3 days and I am still waiting.

And finally, there's always papers and plastics bags in front my entrance door. When it first happened, I thought that it was an accident because there is a window above the door but now I have tissue, plastics bags...

I feel bad complaining because the place is comfortable but between the noise, the insects and the garbage in front of my door, I am not sure I can say 3 more weeks.

Do you think is it enough to contact airbnb for a refund?

Thank you for your help. 

[Sarah977]

@Melina143  I think the first thing you should do is contact the host and outline the issues briefly- you were not informed beforehand that the basement is a divided space and the neighbors are disturbingly loud (BTW, have you told the neighbor this? They may be unaware you can hear them), that the host has done nothing to mitigate the insect issue, and that you keep finding piles of garbage outside the door, and that you will have to cancel the remainder of your booking if these issues are not addressed.

Mention that you otherwise find the place comfortable and would prefer to have the issues dealt with appropriately than to cancel. 

Make sure to communicate all this on the Airbnb messaging.

If the host is not suitably responsive, it's your call whether to leave or not, but just be aware that you cannot expect any refund for the time you have stayed, and if you got a discount for a long term booking, don't expect to be refunded based on that. In other words, if you booked for a month, got a monthly discount that worked out to $40/day, but only stay a week, that discount is not used to determine a refund for unstayed days.

[Melina143]

Thank you for your reply! Honestly, I am sure they can hear us as well because the door that devides our two units does not touch the floor so the noise easily travels through. I don't want to complain too much because it is not their fault. Moreover, I am working from home and my starts at 7 sharp so they probably hear me talking as well... But I must admit that it's hard to remain calm when they do construction on a Saturday night around 10pm..

She said she will bring us something this weekend. As it's Sunday, I will text her again.

I paid 1100 euro for 28 nights so I feel like my complains are valild. What would you do if you were in my case? 

[Brian2036]

@Melina143 

I agree.

You seem to have good reasons to complain, which you should do officially.

If the situation is intolerable you should find a better rental and move out for a partial refund.

[Melina143]

Thank you for the reply. Do I have to ask the host for a partial refund or I have to contact airbnb? 

[Brian2036]

@Melina143 

You can notify the host and if they are unable to offer a suitable solution you can cancel the remainder of your stay through Airbnb.