Mention Corona = End of Chat

[Jacob432]

So, for the second time, as soon as I mentioned Corona Virus, the support person stopped responding.  

There was a message saying the issue has been sent to a support specialist, and the person on the chat ghosted me.  

I have a strong feeling that all representative have been briefed on this and instructed NOT to answer any questions or concerns about Corona Virus. 

It is very frustrating because it is such a serious health concern and I feel like nobody is willing to even respond to my concerns. 

[Linda108]

What are you looking for Air BNB to do or respond to?  While your concerns might be shared with other hosts, I would imagine a booking site doesn't have the system or education to develop anything truly helpful.  However I think it would be good for you to share your thoughts.  

[Helen3]

It's not clear from your post @Jacob432  what issue do you actually want to raise with Airbnb in relation to the virus?

[Sarah977]

@Jacob432  Airbnb CS is known for failing to respond to all kinds of issues and closing chats before anything is resolved, I wouldn't necessarily assume it has anything to do with coronavirus.