Messages missing related to pandemic.

[Sarah1844]

All the reservations and cancelled reservations are missing from my inbox! To now have no evidence of the income loss due to Covid_19. Airbnb deleted all my inbox messages and cancellations from April 2019-April 2029. Did anyone else have this happen?? I have no record and therefore can’t claim these losses. I use Airbnb to help pay my rent as a single mother of 3 in SF. 

[Lawrene0]

Two things to try, @Sarah1844 . 

You can find your cancelled reservations by going to the Reservations tab in your dashboard (on a laptop). There are four tabs in that section: Upcoming, Completed, Cancelled, and All. Are they not showing up in Cancelled? 

Mine do show up, but all as $0. I had to find the amounts by going to the emails. Not the "your guest has cancelled" emails (because after Mar 14 they say $0, too, where they used to give the amount)  but those from conversations with the guest or the original "guest has booked" emails. I didn't have them all -- I trusted the system so deleted most of them, but I had enough information at that point to reconstruct what I lost to cancellations. 

Hope that helps.