More extenstive host coverage is needed. Have some empathy for the hosts!

Pallav27
Level 2
Stockholm, Sweden

More extenstive host coverage is needed. Have some empathy for the hosts!

I had my first (really long, 45 days) listing, and I thoroughly checked what i could after the listing on the damage since I was a bit skeptical that the guests are careless. Airbnb Host cover is valid if you report in 14 days, and absolutely does not care if there is something that is reported after that time interval. 

 

In my case, the guest spilled liquid on a carpet placed on a wooden flooring, and then never attended it. I did not know if until I removed the carpet and found  the flooring to be discoloured. Moreover, a nice metal artifact outside in the garden, used for decoration, was broken by the guest and quick fixed with glue. It later came off 40 days later, which is when I found it that the guests broke it. 

 

Airbnb has to understand that some damages can't be assessed immediately, rather you find them out much later, specially if guests have done some quick fixes to them. 

2 Replies 2
Helen3
Top Contributor
Bristol, United Kingdom

No insurance company whether Airbnb or your own home insurance for STR is going to let you have unlimited time periods for reporting damage.  @Pallav27 

Laura2592
Level 10
Frederick, MD

@Pallav27 this is one of the reasons we checked behind every single stay and only allowed short term (10 days or less.) Even still, we sometimes missed things. Over time we stopped replacing things unless they absolutely had to be changed out. If guests complained we simply said "Apologies. That item was damaged/missing from a previous stay and we have not found a suitable replacement yet."