My guest account got hacked and used-–I don't know where/how to report this to AirBnB

[Julia304]

Someone got access to my account, changed my profile photo to one without a face, and attempted to make two reservations. In messages to the hosts, they used their real name; one of the hosts rightly questioned why their real name doesn't match the name on the account (my name). I saw the reservation emails in my personal inbox a  few hours later and promptly changed the password, but I still feel very uneasy about this and want to call AirBnB's IT or security office, but I can't find any content information. Can someone advise me on what to do?

[Helen3]

All the ways of contacting Airbnb are listed on the CONTACT AIRBNB post at the top of the forum you are posting on @Julia304  You can't contact their IT people directly but you can contact Airbnb online, by phone or via their social media.

[Quincy]

Hi there @Julia304, I am sorry to hear about this. I'm glad to hear that you were able to change your password. 

Were you able to contact Airbnb as recommended by Helen? 

[Julia304]

Hi @Quincy , Yes, I was able to contact and receive a reply from Airbnb through the Twitter messenger. Thank you!

[Quincy]

Thanks for the update @Julia304!