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My host cancelled

Lori2639
Level 2
Freehold, NJ

My host cancelled

I booked a stay and the host cancelled stating that she didn’t feel safe hosting during Covid. All money was refunded promptly. She said she thought her listing was on hold due to Covid but apparently it was not. This cancellation is showing up on my profile as cancelled (no explanation given). How do I get this removed? 

4 Replies 4
Sarah977
Level 10
Sayulita, Mexico

@Lori2639  There is nothing showing up on your profile page as "cancelled". Cancelled reservations only show up on host's profile pages, not the guest's. Where are you seeing this?

Under “Trips.”  It shows “where you’ve been” and “canceled trips.”

Gordon0
Level 10
London, United Kingdom

If it's shown on your 'cancelled trips' section, there's no need for concern, @Lori2639.

Thank you