Recently, there was a guest that was trying to book my home. They were told by Airbnb that they were unable to do this because they, the individual, didn't meet the newly established criteria (which was not COVID based). They were told that if they meet any of the following criteria, they can't book an entire home, whic is what we have: a.) under 25, b.) same locale or c.) 3 or fewer reviews. The individual was 27, from 2 hours away, and had no reviews. He was just looking for a place for New Years with his friend group.
Previously, there were two groups of 10 able to book my home, one in March, and one in April, but I think Airbnb denied his request because the request was on Dec. 1 for Dec. 30. Was this range too close to the booking date? I don't agree with this policy, but was wondering if any other hosts have any input that suggests this policy to be a good one or a bad policy?
I saw it as something that frustrated a new customer to Airbnb, and lost prospective revenue on my end as well.
Eric - Wisconsin USA