New rules and new host problems in cancellation policy!!!

[Mattia178]

Hi guys!

I have been managing a few apartments and have been working with Airbnb for years, but I lived this beautiful situation, especially in the difficult period we are living in (and we overlook the assistance that Airbnb has made to hosts in this period).
It happened that a guest decided after checking in to leave a day early: he tells me that there are no problems with the apartment but there are personal reasons. Okay I think, there were no shortcomings so he will pay for the full reservation ... and here I find that Airbnb gives guests the possibility to cancel their reservation after check in and entitles them to a refund decided unilaterally by Airbnb.
Has something similar happened to you? Do you find this normal ???

[Rossana121]

Hi @Mattia178 , seems like you're not satisfied with the explanations that were given to you in the other identical discussion you opened, where you were shown that this was done in line with your flexible cancelation policy.

Have you thought of maybe changing the policy?

I had the same thing happen to me, I turned it to strict.