Five of my last seven reservations didn't include a first message. This seems odd as this never happened before. I updated my rules to include a first message when making a reservation but just wanted to see if anyone else is having this issue? I didn't see any recent post on the issue.
I thought a first message was required to make a reservation? Not a good way to start a booking. So far they have been responsive getting back with me, but just had two today so waiting to see if they respond.
If I don't hear back from, which would mean zero communication, should I contact CS to have it canceled? Problem is risk having to deal with CS.
If guest continue to make reservations without any first message I'm not sure how to keep hosting.