Hello, all,
For bookings made before March 14th for check-in dates after April 14th, it seems that Airbnb is steering both guests and hosts towards the “future credit” cancellation option. I say this for the following reasons:
1) The “Ask host to cancel” option seems (anecdotally) to cause the host not to receive the 12.5% cancellation payout. The more hosts know about this, the less likely they will be to accept.
2) For the guest, accepting a credit is more straightforward than going through the Extenuating Circumstances option, which for these bookings seems to involve providing documentation, etc.
3) It isn’t working when the guest calls Airbnb and references a message in which the host approves a 100% refund. Airbnb is redirecting these requests back to the host for resolution.
So, the above actions are “nudging” both hosts and guests towards the “future credit” cancellation option.
The “future credit” should be redeemable with the original host only, but other than that, maybe this is the option that should have been in effect all along.
- Pat