Since all the COVID-19 related cancellations, I have only had a couple of bookings from locals. However, I have one from a lady in Germany who postponed her stay in June to September instead. As we are now seeing increases in cases in parts of Europe (Germany included), should I be worried?
I assume that if the quarantine will be extended to cover Germany, as it has just been for Spain, she will cancel her trip, so that will mean another 100% refund from me for a last minute cancellation when it's probably too late to rebook the room. Or, as she already chose to postpone her trip (booked prior to 15th March) rather than cancel it, does that mean she no longer qualifies for COVID EC or does it not matter?
On the other hand, should I just encourage her to cancel and offer her the full refund anyway even though she doesn't qualify right now, having no idea if that is even necessary? She has already had to change her plans and probably does not want to change them again unless absolutely necessary.
I don't mean to sound greedy, but I already lost the month of income from her original dates, which were impossible to get rebooked, so it is going to really hurt to lose two months of income from this booking. Obviously I would refund her further if I can get another booking, but that becomes less and less likely the later she cancels.